How to Choose the Right Remote IT Support Service

| June 19, 2013

Remote IT Support Services: Research Before Moving to the Cloud

Remote IT support services are changing the way companies shape their in-house IT teams. Making the move to the cloud may seem a little more reasonable for smaller companies that cannot afford to hire a full-time cloud IT expert.

Choosing the right remote IT support service for your business is a big decision, so it’s important to do a fair amount of research before settling with any one company. To save you some time and ensure a worry-free transition, here is a comparison of one of the top remote IT support providers and one of the worst-rated support providers.

iYogi: Hit and Miss for Remote IT Support

If you search online, you’ll find many more articles advising against this support service than recommending it. Promising “Good Karma” with each of their support sessions, iYogi has difficulty following through with timely IT results. Most companies that have tried iYogi have been pleased with their quick contact time, especially when it comes to having issues with the audio systems in the computer. Other companies claim that they took longer to respond than they would have liked, but ultimately found and fixed the issue. Overall, with each IT issue that arises, response and resolution times vary.

Another commonly noted issue is the difficulty uninstalling their invasive support dock that gets installed on the computer or into the main server. Some tech professionals have even gone as far as to call it a security risk to the whole system.

Efficiency is the driving force behind your brand. While they sometimes respond quickly and resolve the issue in time, their inconsistency is what drives companies towards other, more reliable remote IT support services.

Geek Squad: Well-known, Well-Operated Remote IT Support

Geek Squad is a service provided by the Best Buy Corporation at all of their locations. Their guaranteed service is one of the main reasons their computer and mobile device sales have skyrocketed in the last few years. While Geek Squad was solely location-based in the beginning, as more companies look for remote means of fixing their technical issues, they have evolved to become the most trusted remote IT support service available.

Across the board, customers rave about their consistency, professionalism, and painless support sessions. Their software is user-friendly and easy to uninstall should you decide to go with another provider. The downside is that they are a little on the pricey side.

Looking for more information about remote IT support services? Check us out today!